Welcome to Total Hospitality Solutions (“we,” “our,” or “us”). By accessing our website, requesting quotations, placing orders, or using any of our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Use of Our Website

1. You must use the website for lawful purposes only.

2. You agree not to attempt any unauthorized access, data scraping, copying of content, or actions that may harm our website or systems.

3. We may modify or update website content at any time without prior notice.

2. Products & Services

1. Product images, descriptions, dimensions, and specifications are provided for reference and may vary slightly based on manufacturing processes.

2. Custom-branded items (logo printing, embroidery, packaging) are produced based on client approval. Once production starts, these items cannot be cancelled or refunded.

3. Prices may change depending on raw material costs, customization, or shipping requirements.

3. Quotations & Orders

1. All quotations are valid only for a limited time unless stated otherwise.

2. Orders are confirmed only after receiving written approval and required advance payment.

3. Any changes requested after order confirmation may lead to additional charges or extended delivery timelines.

4. Payments

1. Payment terms must be followed as communicated in quotations or invoices.

2. We do not store or process card details. Payments are handled securely through third-party providers.

3. Orders will not be processed until the required advance payment is received.

5. Shipping & Delivery

1. Delivery timelines depend on product type, availability, customization, and shipping method.

2. We offer air, sea, and road delivery based on destination and client preference.

3. Delays caused by customs, logistics partners, weather, or unforeseen events are beyond our control.

4. Clients are responsible for providing accurate delivery addresses and contact details.

6. Returns, Replacements & Refunds

1. Only manufacturing defects or incorrect items qualify for replacement.

2. Claims must be reported within 48 hours of delivery with photos/video as proof.

3. Customized or branded items are non-refundable and non-returnable.

4. Refunds (if applicable) are processed after item inspection and approval.

7. Intellectual Property

1. All content on our website, including text, images, designs, logos, and graphics, is owned by Total Hospitality Solutions.

2. You may not copy, distribute, reproduce, or use our content without written permission.

8. Limitation of Liability

1. We are not responsible for damages resulting from misuse of products, delays in delivery, third-party logistics issues, or external factors beyond our control.

2. Our liability is limited to the value of the order placed with us.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the content, policies, or practices of these third-party sites.

10. Changes to These Terms

We may update these Terms & Conditions at any time.
Any updates will be posted on this page with a revised date.

11. Contact Us

For questions or support, reach us at:

Total Hospitality Solutions
Email: support@totalhospitalitysolutions.com