Total Hospitality Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, services, or communication channels.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal details that you voluntarily provide, such as:

• Name

• Email address

• Phone number

• Company name

• Shipping address

• Inquiry or message details

• Any information submitted via contact forms, quotation forms, or WhatsApp communication

1.2 Automatically Collected Information

When you browse our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent

• Cookies and tracking data

1.3 Order & Transaction Information

If you request a quote, place an order, or work with us, we may collect additional information such as:

• Product requirements

• Billing and shipping details

• Payment-related information (processed securely by third-party providers; we do not store card details)

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotations

• Process and manage orders

• Communicate about deliveries, updates, or support

• Improve website performance and user experience

• Personalize marketing or promotional communication (only with consent)

• Maintain security, prevent fraud, and comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with:

• Shipping and logistics partners

• Manufacturing and sourcing partners

• Payment processors

• IT and website service providers

• Legal or regulatory authorities when required

All partners only receive the information necessary to perform their services.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience.
Cookies help us:

• Remember your preferences

• Analyze website traffic

• Improve service performance

You can disable cookies from your browser settings, but some features may not work properly afterward.

5. Data Security

We take reasonable technical and organizational measures to protect your data from:

• Unauthorized access

• Loss

• Misuse

• Alteration

While we do our best to keep your information secure, no system is 100% fail-proof.

6. Data Retention

We retain your information only as long as necessary for:

• Business operations

• Legal compliance

• Customer support and service improvement

You may request deletion of your data anytime (unless required to keep it for legal reasons).

7. Your Rights

Depending on your local laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Withdraw marketing consent

• Request data portability

• Object to certain processing activities

To request any of these, contact us at support@totalhospitalitysolutions.com.

8. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the content, privacy practices, or security of these third-party sites.

9. Updates to This Policy

We may update this Privacy Policy occasionally.
Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions, concerns, or privacy requests, contact:

Total Hospitality Solutions
Email: support@totalhospitalitysolutions.com